1.Monitors updated incidents
Integrate TOPdesk and ITSM incident tracking to extract incident number, operator identity, and latest memo for mapping.
Update service tickets and add note when incidents close
Automatically monitor incident updates across TOPdesk and ITSM workflows. Create and update when incidents resolve, memos change, or incidents switch statusβso you can update ticket status, append closure notes, and post ticket references back without manual ticket chasing.
How this automation resolves incidents with linked tickets
When incidents close, manual updates across tools slow response and leave teams without consistent ticket context. This automation pulls incident data, filters for valid closures, finds the matching Autotask ticket, and updates both the ticket and the incident noteβso your team can close the loop faster.
TOPdeskor swap with your favorite app
2.Filters by vendor operator and memo
Integrate Filter by Zapier and memo content rules to continue only for the configured operator and valid closure notes.
Filter by Zapieror swap with your favorite app
3.Finds the managed-service ticket
Integrate Autotask and ticket search tools to locate the first matching ticket by incident external reference.
Autotaskor swap with your favorite app
4.Updates ticket status and notes
Integrate Autotask and ticket note tooling to set resolved status and append the incident memo as a ticket note.
5.Posts ticket reference back to incident
Integrate TOPdesk and ITSM note updates to add the managed-service ticket reference and closure note to the incident.
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Accelerate ticket resolution with automated ticket routing, priority alerts, and status updates
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