1.Detect supplier closure incident updates
Integrate TOPdesk and incident tracking tools to detect supplier closure changes and start ticket updates.
Update service ticket when incident closed by supplier
Automatically monitor updated supplier closure incidents across TOPdesk and Autotask. Create and update when incident closes, supplier closure triggers, or company identifier matchesβso you can close tickets, add resolution notes, and record incident updates without manual ticket follow-up.
How this automation accelerates your ticket closure
When supplier closure incidents update, ticket statuses can lag and resolution details stay inconsistent. This automation finds the linked service ticket, updates it with closure and memo notes, and posts an action back to the incidentβso your team can close faster without manual follow-up.
TOPdeskor swap with your favorite app
2.Find linked ticket by external reference
Integrate Autotask and ticket lookup tools to look up the matching service ticket using the incident external reference.
Autotaskor swap with your favorite app
3.Validate supplier closure and company match
Integrate Filter by Zapier and rules validation tools to continue only when the closure and company identifier match.
Filter by Zapieror swap with your favorite app
4.Update ticket status and resolution fields
Integrate Autotask and resolution workflow tools to set ticket status to closed and map resolution details.
5.Create internal ticket note from memo
Integrate Autotask and note publishing tools to create an internal note using the supplier memo text.
6.Update incident with ticket summary
Integrate TOPdesk and incident history tools to post an action back summarizing the ticket update and ticket reference.
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