1.Detect new ticket report
Integrate Zapier Tables and ticket forms to capture the new ticket reference from the submission.
Update and close IT tickets with calculated downtime
Automatically monitor new ticket reports in Zapier Tables across IT service tools. Get instant alerts and close incidents when downtime is calculated, so you can update status, log closure notes, and request customer feedback without manual ticket follow-up.
How this automation closes your IT tickets faster
When a ticket report arrives without consistent downtime math, closures stall and customers wait. This automation looks up the matching row, calculates downtime, updates closure fields across systems, and sends team and customer messagesβso your team can close with confidence.
Zapier Tablesor swap with your favorite app
2.Lookup matching sheet row
Integrate Google Sheets and data lookup tools to match the ticket reference and return the correct worksheet row.
Google Sheetsor swap with your favorite app
3.Format and calculate downtime
Integrate Formatter by Zapier and spreadsheet calculations to standardize timestamps and compute incident downtime.
Formatter by Zapieror swap with your favorite app
4.Update closure and downtime
Integrate Google Sheets and sheet update tools to write downtime, closure notes, and set the status to closed.
5.Find and update table record
Integrate Zapier Tables and record update tools to map status and closure reference back to the original ticket record.
6.Send team and customer messages
Integrate Telegram and chat workflows to notify the team channel and request customer rating feedback.
Telegramor swap with your favorite app
Automate your work, your way
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Accelerate ticket resolution with automated ticket routing, priority alerts, and status updates
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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