1.Schedules weekly workflow run
Integrate Schedule by Zapier and scheduling tools to trigger the workflow on your configured day/time for consistent on-call requests.
Create weekly on-call change request ticket for admin team
Automatically create weekly on-call change request tickets across Zendesk. Each week, route and update the ticket based on your rota reference so admins have an auditable request before shift rotation without manual scheduling.
How this automation creates your on-call change requests
When the weekly schedule fires, ticket requests can be delayed and shift rotation becomes harder to audit. This automation schedules the run and creates and updates Zendesk ticketsβso your team can capture each on-call change request.
Schedule by Zapieror swap with your favorite app
2.Creates ticket with rota details
Integrate Zendesk and IT ticketing workflows to create a change request ticket with subject, description, and admin group defaults.
Zendeskor swap with your favorite app
3.Updates ticket with internal note
Integrate Zendesk and ticketing workflows to add internal notes or tags and assign the configured owner when needed.
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