1.Monitors new alert emails
Integrate Microsoft Outlook and email folders to pull new messages, map email subject to ticket subject, and pass the email body forward.
Create triage tickets from device alert emails to queue
Automatically monitor alert emails across Microsoft Outlook for device and infrastructure notifications. Create and update triage tickets when alert email arrives, incident keywords match, or alert signature appearsβso you can assign owners, apply SLA, and dedupe duplicates without manual triage.
How this automation creates triage-ready tickets
When alert emails pile up in an inbox, delays block technicians from responding to incidents with the right SLA and owner. This automation monitors Microsoft Outlook messages, creates and updates Syncro tickets, and filters qualifying alertsβso your team can triage immediately.
Microsoft Outlookor swap with your favorite app
2.Creates Syncro tickets
Integrate Syncro and ticketing fields to create a ticket with subject, comment, and a reporter placeholder, while capturing Message-ID for dedupe.
Syncroor swap with your favorite app
3.Filters incident keywords
Integrate Filter by Zapier and keyword matching to continue only when subject or body matches configured incident keywords or an alert signature.
Filter by Zapieror swap with your favorite app
4.Updates ticket SLA and owner
Integrate Syncro and routing rules to set problem type, SLA, priority, and assign owner from the matched keyword group.
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