1.Detect new form response
Integrate Google Forms and form intake workflows to trigger a new security intake ticket record.
Create triage ticket from security form intake submission
Automatically monitor new form response intake across Google Forms and IT service tools. Create and prioritize Jira issues, assign triage ownership, and send Gmail confirmations—so you can prevent missed reporting, reduce manual triage, and avoid delayed follow-up.
How this automation accelerates your triage ticketing
When new security form responses arrive, backlogs can grow and triage decisions get delayed. This automation looks up reporters, creates and routes Jira issues, and sends Gmail confirmations—so your team can triage right away.
Google Formsor swap with your favorite app
2.Lookup reporter by email
Integrate Jira Software Cloud and IT directory tools to look up the reporter identity and handle no match with a default reporter.
Jira Software Cloudor swap with your favorite app
3.Create issue from submission
Integrate Jira Software Cloud and workflow templates to create an issue and map submission fields into the ticket summary and description.
4.Assign and transition issue
Integrate Jira Software Cloud and routing rules to set the initial triage stage and assign the issue to the right queue.
5.Send confirmation email
Integrate Gmail and email workflows to send an acknowledgement with the issue key and summary to the respondent.
Gmailor swap with your favorite app
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Accelerate ticket resolution with automated ticket routing, priority alerts, and status updates
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Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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