1.Captures new reaction and message context
Integrate Slack to capture reacting user and message details and route context into the IT intake workflow.
Create triage-ready IT help ticket from channel reaction
Automatically capture new reaction added context across Slack and route IT intake across Google Sheets and Pipedrive. Automatically create and update when reactions are added, visible author context is present, or permalinks appearβso you can create deals, pin reporter notes, and alert on-call engineers without manual triage.
How this automation accelerates IT triage-ready tickets
When reaction-marked messages pile up in Slack, triage can stall and engineers miss urgent context. This automation captures reactions, looks up the owner mapping, creates deals and notes, and sends engineer DMsβso your team can triage faster.
Slackor swap with your favorite app
2.Looks up reporter owner and routing info
Integrate Google Sheets and spreadsheets to look up reporter mapping by Slack user ID and return owner and routing info.
Google Sheetsor swap with your favorite app
3.Continues only when author context is visible
Integrate Filter by Zapier and rule-based filtering to continue only for qualifying records and skip bot or system messages.
Filter by Zapieror swap with your favorite app
4.Creates an IT intake deal
Integrate Pipedrive to create a deal with reporter details and set the pipeline stage to the configured IT intake stage.
Pipedriveor swap with your favorite app
5.Creates a pinned note on the deal
Integrate Pipedrive and note attachments to create a pinned note with message text and the message permalink.
6.Sends an engineer direct message
Integrate Slack and messaging tools to DM the on-call engineer with reporter context and deal stage for triage.
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