1.Monitor new GitHub issues
Integrate GitHub to detect new or updated issues with assignees to route into triage.
Create triage case from assigned issue for DevOps team
Automatically monitor GitHub new or updated issues across CRM and IT ticketing tools. Create and update case records when issues are created with assignee, issues are updated with assignee, or issues are reassignedβso you can assign owners, populate triage details, and route DevOps work without manual routing.
How this automation accelerates DevOps triage
When GitHub new issues appear, untracked assignment context slows down triage and creates delays. This automation filters qualifying issues, looks up owner mappings, and creates or updates Salesforce casesβso your team can respond without manual ticket retyping.
GitHubor swap with your favorite app
2.Filter qualifying issues
Integrate Filter by Zapier to gate only actionable issues to prevent empty or irrelevant case creation.
Filter by Zapieror swap with your favorite app
3.Find assignee mapping
Integrate Zapier Tables to look up assignee username mapping to retrieve the CRM owner reference.
Zapier Tablesor swap with your favorite app
4.Create triage case record
Integrate Salesforce to create a Case record to store subject, description, defaults, and owner mapping.
Salesforceor swap with your favorite app
5.Update case owner optionally
Integrate Salesforce to update the Case owner field to correct ownership when mapping resolves later.
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