1.Monitor new quarantine-release emails
Integrate Microsoft Outlook and email parsing tools to capture metadata and attachments for ticket context.
Create ticket from quarantine release email for triage
Automatically monitor quarantine-release subject and keyword matches across Microsoft Outlook. Create and update tickets when quarantine-release messages arrive, subject matches keyword, or attachments include contextβso you can triage faster, route for security review, and attach evidence without manual triage.
How this automation speeds up quarantine-release triage
When new email matching configured quarantine-release subject or keyword arrives, requests can stall while humans recreate context for IT triage. This automation creates issues and updates routing fields while attaching message contextβso your team can verify faster.
Microsoft Outlookor swap with your favorite app
2.Create Jira service issue
Integrate Jira Software Cloud and IT ticketing workflows to create a service request issue with attachments.
Jira Software Cloudor swap with your favorite app
3.Update issue routing fields
Integrate Jira Software Cloud and routing rules to set components and labels for security review.
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