1.Detect incident status update
Integrate TOPdesk and IT service management to watch incident processing status changes and route only qualifying updates.
Create ticket for supplier incidents missing external ID
Automatically monitor supplier incident processing status updates across TOPdesk. Create and update tickets when external ticket IDs are missing or delayed search shows no prior transferβso you can create tickets, prevent duplicates, and link back to the source without manual paperwork.
How this automation creates supplier incident tickets
When supplier incidents change status but lack an external ticket identifier, delays can create duplicate ticketing work. This automation monitors TOPdesk updates, filters missing external IDs, creates Autotask tickets, and updates TOPdesk with the new external IDβso your team can restore traceability without manual follow-up.
TOPdeskor swap with your favorite app
2.Filters supplier incidents without IDs
Integrate Filter by Zapier and data validation to continue only when the supplier condition matches and external ticket ID is empty.
Filter by Zapieror swap with your favorite app
3.Waits 1 minute for stability
Integrate Delay by Zapier and workflow timing to pause 1 minute so concurrent actions can complete before searching.
Delay by Zapieror swap with your favorite app
4.Searches recent transfer actions
Integrate TOPdesk and incident search to find recent actions for the incident and check whether a ticket already exists.
5.Stops when ticket already exists
Integrate Filter by Zapier and rule checks to stop the flow when a recent action memo indicates a ticket was created.
6.Creates ticket and public note
Integrate Autotask and ticketing workflows to create a ticket, add a public ticket note, and capture the returned ticket number.
Autotaskor swap with your favorite app
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