1.Detects new email matching search
Integrate Gmail and email parsing tools to map subject to a ticket summary and body to a ticket description.
Create service tickets from inbound ERP support emails
Automatically monitor new email matching your support query across Gmail. Route and convert qualifying ERP support messagesβso you can create tickets, add issue comments, and attach email files without manual triage.
How this automation creates service tickets from inbound emails
When new email matching your support query arrives, manual triage slows responses and risks duplicate tickets. This automation routes messages, normalizes summaries, and creates Jira issues or adds commentsβso your team can respond faster.
Gmailor swap with your favorite app
2.Routes message to reply or request
Integrate Paths by Zapier and routing logic to send replies to a comment path and new requests to ticket creation.
Paths by Zapieror swap with your favorite app
3.Normalizes subject by stripping prefixes
Integrate Formatter by Zapier and text transform tools to strip reply prefixes and produce a consistent summary.
Formatter by Zapieror swap with your favorite app
4.Adds comment to matching issue
Integrate Jira Software Cloud and ticket search tools to find an issue and add message body and attachments as a comment.
Jira Software Cloudor swap with your favorite app
5.Creates a new Jira issue
Integrate Jira Software Cloud and workflow assignment tools to create an issue with reporter and attachments when no match exists.
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