1.Captures new call-in submission
Integrate Jotform Enterprise and form tools to capture the submission data so you can start creating an incident record.
Create service desk tickets from call-in form submissions
Automatically monitor call-in form submissions across Jotform Enterprise and SolarWinds Service Desk. Automatically create and route incidents when form submissions land, requester details are captured, or submission IDs changeβso you can create incident records, set default priority, and assign on-call coverage without manual triage.
How this automation routes call-in incidents faster
When new form submissions arrive, delays can stall triage and slow service responses. This automation creates incident records and routes assignees using Zap stepsβso your team can resolve requests sooner.
Jotform Enterpriseor swap with your favorite app
2.Creates incident with mapped fields
Integrate SolarWinds Service Desk and ticketing workflows to create an incident and set title, description, and request contact details.
SolarWinds Service Deskor swap with your favorite app
3.Sets assignee using service desk API
Integrate Webhooks by Zapier and API tools to call your service desk endpoint so you can override incident assignee.
Webhooks by Zapieror swap with your favorite app
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Accelerate ticket resolution with automated ticket routing, priority alerts, and status updates
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
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Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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