1.Monitor new form submissions
Integrate Gravity Forms to detect each new submission and trigger ticket intake for fast processing.
Create IT ticket record and notify IT team
Automatically monitor new form submissions across Gravity Forms and your IT workflow stack. Create and update tickets across Google Sheets and notify requesters by email when request details arrive, submitter email matches a contact, or priorities are selectedβso you can create tickets, confirm receipt, and triage faster without manual ticketing.
How this automation creates your IT tickets
When new form submissions arrive, delays can block triage and frustrate requesters. This automation finds or creates contacts, assigns ticket numbers, logs ticket rows, and sends confirmation emailsβso your team can respond faster.
Gravity Formsor swap with your favorite app
2.Find or create contact
Integrate Close and email lookup tools to search by submitter email and create missing contact records.
Closeor swap with your favorite app
3.Look up next ticket number
Integrate Google Sheets and reporting systems to query the lookup worksheet and retrieve the next ticket number.
Google Sheetsor swap with your favorite app
4.Format submission timestamp
Integrate Formatter by Zapier and date formatting tools to convert the submission timestamp into DD/MM/YYYY HH:mm:ss.
Formatter by Zapieror swap with your favorite app
5.Add row to Tickets worksheet
Integrate Google Sheets and spreadsheet tools to add the ticket row with status, priority, source, requester, and description.
6.Send confirmation email
Integrate Gmail and email templates to send a confirmation to the submitter and CC your IT mailbox.
Gmailor swap with your favorite app
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Accelerate ticket resolution with automated ticket routing, priority alerts, and status updates
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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