1.Monitor updated incident
Integrate TOPdesk and incident tracking tools to detect updated vendor incident events and route qualifying entries.
Create IT ticket from updated vendor incident entries
Automatically monitor updated incident events in TOPdesk and check across vendor action history. Create and update service tickets with Autotask and reflect the transfer back in TOPdeskβso you can prevent duplicate external references, speed incident handling, and reduce ticket routing errors without manual ticket creation.
How this automation transfers vendor incidents to tickets
When updated vendor incidents land in TOPdesk, duplicate external references and delayed routing can stall resolution. This automation delays, finds and filters actions, then creates tickets in Autotask and updates incidents in TOPdeskβso your team can close the loop fast.
TOPdeskor swap with your favorite app
2.Wait for related updates
Integrate Delay by Zapier and workflow timing tools to pause processing so related actions populate before lookup.
Delay by Zapieror swap with your favorite app
3.Find incident actions
Integrate TOPdesk and incident history tools to search recent actions by incident number and extract last memo details.
4.Filter qualifying records
Integrate Filter by Zapier and validation logic tools to skip transferred or reopened tickets and avoid duplicates.
Filter by Zapieror swap with your favorite app
5.Create ticket in Autotask
Integrate Autotask and IT service management tools to create a ticket, map fields, set priority, and assign the queue.
Autotaskor swap with your favorite app
6.Update incident with ticket ID
Integrate TOPdesk and incident notes tools to update the incident with the Autotask ticket number and add a transfer note.
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Step 1
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Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
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