1.Detect new to-do assigned
Integrate Ninety to capture newly assigned to-do payloads and map details to ticket inputs.
Create IT service ticket from new to-do assignment
Automatically monitor new to-do assigned (created) events across Ninety and IT service management tools. Create and update IT service tickets when to-dos are assigned, deadlines arrive, or details changeβso you can triage faster, route work quickly, and capture context without manual ticketing.
How this automation converts to-dos into IT tickets
When new to-do assigned (Created) events happen, delays can slow triage and miss deadlines. This automation extracts to-do details and formats due dates, then creates service ticketsβso your team can respond without manual ticket entry.
Ninetyor swap with your favorite app
2.Extract owner and due date
Integrate Ninety to extract assigned owner, title, due date, description, and the to-do deep link for the ticket.
3.Format due date to YYYY-MM-DD
Integrate Formatter by Zapier to convert the extracted due date into YYYY-MM-DD for ticket scheduling.
Formatter by Zapieror swap with your favorite app
4.Create ticket with mapped fields
Integrate Halo Service Solutions to create the IT ticket, set reporter, ticket type, assign the IT queue, and set priority.
Halo Service Solutionsor swap with your favorite app
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Accelerate ticket resolution with automated ticket routing, priority alerts, and status updates
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