1.Retrieves new ticket by ID
Integrate HubSpot and ticketing tools to retrieve the new ticket by ID and pull core fields for incident mapping.
Create IT incident in service desk from support ticket
Automatically monitor new ticket created events in HubSpot across IT service management tools. Create and update when incidents are logged and HubSpot tickets are syncedβso you can reduce triage overhead, eliminate manual incident creation, and keep audit trails current.
How this automation creates service desk incidents from tickets
When new support tickets arrive in HubSpot, delays can stall resolution and leave incident records inconsistent. This automation retrieves ticket details, cleans and maps metadata, creates TOPdesk incidents, and logs plus updates HubSpot for reliable triageβso your team can respond fast.
HubSpotor swap with your favorite app
2.Cleans description and extracts caller email
Integrate Formatter by Zapier and data parsing tools to clean the ticket description and extract a caller email for lookup.
Formatter by Zapieror swap with your favorite app
3.Looks up service desk mappings
Integrate Sub-Zap by Zapier and lookup logic to translate ticket type, category, impact, and urgency into service desk codes.
Sub-Zap by Zapieror swap with your favorite app
4.Creates incident with mapped values
Integrate TOPdesk and IT service management to create an incident using mapped category, impact, urgency, and request details.
TOPdeskor swap with your favorite app
5.Logs sync and updates HubSpot ticket
Integrate Zapier Tables and HubSpot to create the ticket log row and update the HubSpot ticket with incident number and sync status.
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Accelerate ticket resolution with automated ticket routing, priority alerts, and status updates
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