1.Detect new ticket reaction
Integrate Slack to watch for a new Reaction Added with emoji ticket and capture message permalink, timestamp, and user context.
Create issue tickets from reaction messages for engineers
Automatically monitor Slack messages for a new ticket reaction across Slack and Jira Software Cloud. Create and update Jira issues when ticket reaction added, reacting user changes, or message context matchesβso you can assign reporters, capture timestamps, and post issue links without manual triage.
How this automation creates trackable IT issues
When a ticket reaction gets added in Slack, delays can stall engineering support and blur ownership. This automation captures message context, looks up reporter and assignee matches, creates Jira issues, and posts the issue link back to the threadβso your team can move faster.
Slackor swap with your favorite app
2.Find reacting user by ID
Integrate Slack to look up the reacting user profile and map profile email to the reporter lookup key for filtering.
3.Find message author by ID
Integrate Slack to retrieve the message author profile and map author fields to reporter context for the created issue.
4.Find Jira user by email
Integrate Jira Software Cloud to search for a Jira user by reporter email and capture an assignee candidate when found.
Jira Software Cloudor swap with your favorite app
5.Create Jira issue
Integrate Jira Software Cloud to create the issue in the configured project and issue type with mapped message details.
6.Post issue link in thread
Integrate Slack to send an in-thread channel message with the created issue URL and a short status note.
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