1.Capture new or updated response
Integrate Google Forms, form fields, and submission payload mapping to capture response data and to centralize access request context.
Create access request issues from updated form responses
Automatically convert access requests from Google Forms into Jira Software Cloud issues across IT service management. Create and update when form response submitted, form response updated, or access request fields changeβso you can parse requester details, match the right epic, and create linked tickets without manual ticketing.
How this automation creates consistent IT access requests
When new or updated form responses arrive, access requests can get inconsistent and delay ticket intake. This automation captures form details, parses requester context, searches for an epic, and creates linked Jira issuesβso your team can act fast.
Google Formsor swap with your favorite app
2.Parse email and date fields
Integrate Formatter by Zapier and parsing tools to extract username and domain, then to format the due date.
Formatter by Zapieror swap with your favorite app
3.Search for matching epic
Integrate Webhooks by Zapier and issue tracking tools to query for an existing epic and to return the epic key.
Webhooks by Zapieror swap with your favorite app
4.Create linked Jira issue
Integrate Jira Software Cloud and IT service management to create a task linked to the epic and to generate the final ticket.
Jira Software Cloudor swap with your favorite app
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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