1.Detect new or updated form response
Integrate Google Forms and form mapping tools to create an incident title, description, and reporter contact.
Trigger on-call incident and notify team channel from form
Automatically convert new or updated form responses across Google Forms and Paths by Zapier and Slack and PagerDuty. Get instant alerts when High urgency is set, Low urgency is set, or submissions updateβso you can page on-call, notify the team, and route incident context without manual triage.
How this automation accelerates incident triage
When new or updated form responses come in, delayed routing can stall triage and cause missed pages. This automation maps submission fields, branches by urgency, and notifies Slack or triggers PagerDutyβso your team can respond faster.
Google Formsor swap with your favorite app
2.Branch based on urgency mapping
Integrate Paths by Zapier to route high urgency responses to paging logic and low urgency responses to notifications.
Paths by Zapieror swap with your favorite app
3.Post team channel message on Low
Integrate Slack and messaging templates to post the submission summary, reporter contact, and a footer to the team channel.
Slackor swap with your favorite app
4.Trigger pager for High urgency
Integrate PagerDuty and incident requester fields to add the incident description and set the incident requester.
PagerDutyor swap with your favorite app
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Explore all incident triage automations
Accelerate incident response with automated alert routing, severity tagging, and owner assignment
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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