1.Captures calling state on call event
Integrate Dialpad and call routing rules to detect calling state events and capture call metadata for triage.
Trigger department call workflows from live dialing events
Automatically monitor calling state events across Dialpad lines and departments. Automatically start department runbooks when a department line rings, calling state changes, or new dialpad call arrivesβso you can filter triage calls, send call metadata, and begin incident response without manual triage.
How this automation protects your incident triage
When department calling state changes go unnoticed, triage starts late and incidents escalate. This automation monitors call events and filters department calls and posts context to start the runbookβso your team can respond without manually starting triage.
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2.Captures call metadata from new call event
Integrate Dialpad and call analytics tools to capture call identifier, direction, department target, and caller metadata.
3.Filters for department-targeted calls
Integrate Filter by Zapier and internal workflow rules to continue only for qualifying department-targeted records.
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4.POSTs context to orchestration endpoint
Integrate Webhooks by Zapier and orchestration endpoints to map call details to workflow tags and start the runbook.
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