1.Monitors new service record creation
Integrate SysAid and ticketing tools to capture the new service record details for incident notification.
Trigger after-hours incident alerts for new service records
Automatically monitor new service record creation across SysAid and PagerDuty. Automatically send urgent after-hours incident notifications when service record created, after-hours tickets submitted, or weekend incidents loggedβso you can alert on-call responders, set urgency, and start triage without manual triage.
How this automation triggers urgent incidents for on-call response
When a new SysAid service record is created, delays can slow triage and escalate risk. This automation transforms ticket time, evaluates after-hours status, and triggers a PagerDuty incident notificationβso your team can respond faster.
SysAidor swap with your favorite app
2.Formats ticket creation time
Integrate Formatter by Zapier and date utilities to convert the ticket timestamp to your local day and hour.
Formatter by Zapieror swap with your favorite app
3.Determines after-hours status
Integrate Code by Zapier and business-hour logic tools to classify after-hours and weekend status into a status flag.
Code by Zapieror swap with your favorite app
4.Filters qualifying after-hours incidents
Integrate Filter by Zapier and rule checks to continue only when the status indicates after-hours or weekend incidents.
Filter by Zapieror swap with your favorite app
5.Triggers urgent PagerDuty incident
Integrate PagerDuty and incident routing systems to map ticket details into urgency fields and trigger the incident.
PagerDutyor swap with your favorite app
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Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
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