1.Captures new channel alert
Integrate Slack, message metadata, and analytics tools to extract alert text and metadata for triage routing.
Send SMS for critical channel alerts to on-call
Automatically monitor new message posted to channel across Slack. Get instant alerts when qualifying alerts post, alerts contain actionable text, or priority messages arriveβso you can gate notifications, format on-call SMS content, and page responders without manual paging.
How this automation accelerates on-call acknowledgement
When critical alerts sit untriaged, downtime grows and responders can miss the moment of highest intent. This automation captures Slack alert messages and recipient details, filters and formats notifications, then sends SMS and initiates voice callsβso your team can acknowledge and triage fast.
Slackor swap with your favorite app
2.Gates qualifying alerts
Integrate Filter by Zapier, alert rules, and pattern matching to continue only for actionable alerts.
Filter by Zapieror swap with your favorite app
3.Extracts SMS-ready summary
Integrate Formatter by Zapier, text parsing tools, and routing fields to split alert text and build notification message.
Formatter by Zapieror swap with your favorite app
4.Resolves on-call recipient
Integrate Slack, contact lookups, and routing channels to find or post for the intended recipient token.
5.Sends SMS notification
Integrate Twilio, phone validation, and messaging templates to send the notification message via SMS.
Twilioor swap with your favorite app
6.Initiates voice call alert
Integrate Twilio, voice calling, and call retry logic to place a call that repeats the notification message.
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Accelerate incident response with automated alert routing, severity tagging, and owner assignment
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Step 1
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Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
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Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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