1.Detects new request in security queue
Integrate Jira Service Management and incident triage tools to detect new requests and trigger the next routing steps.
Send security request alerts to assigned owner quickly
Automatically detect new request signals for security requests across Jira Service Management and Slack. Automatically route when security requests enter the queue, assigned owner email is available, or triage readiness is confirmedβso you can send direct messages, attach calendar context, and avoid manual triage paperwork.
How this automation accelerates on-call triage
When new security requests arrive in Jira Service Management, delays can slow triage and increase risk. This automation filters qualifying requests, enriches them with calendar context, and sends Slack direct messagesβso your team can respond quickly.
Jira Service Managementor swap with your favorite app
2.Filters to qualifying security requests
Integrate Filter by Zapier and incident triage tools to continue only for qualifying security queue requests and stop otherwise.
Filter by Zapieror swap with your favorite app
3.Finds matching calendar event
Integrate Google Calendar and scheduling tools to find event details for assignment notifications and map attendee emails.
Google Calendaror swap with your favorite app
4.Extracts a valid attendee email
Integrate Formatter by Zapier and data parsing tools to extract one valid email from mapped attendee outputs.
Formatter by Zapieror swap with your favorite app
5.Looks up Slack user by email
Integrate Slack and identity lookups to find the correct Slack user for the extracted attendee email.
Slackor swap with your favorite app
6.Sends direct message to owner
Integrate Slack and incident tracking tools to send the request summary and link as a direct message to the user.
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Accelerate incident response with automated alert routing, severity tagging, and owner assignment
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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