1.Monitor new chat started
Integrate LiveChat and chat triage tools to capture visitor name, message preview, and conversation reference.
Send new chat alerts to on-call team chat
Automatically monitor new chat started events across LiveChat and alert your on-call team in Microsoft Teams. Get instant alerts when external chats start, visitor messages begin, or incidents get flaggedβso you can route triage updates, notify instantly, and include conversation context without manual routing.
How this automation routes on-call alerts from live chats
When new chats start but on-call teams do not get notified right away, incidents stall and response times slip. This automation captures visitor context, filters qualifying chats, and sends formatted alerts to Microsoft Teamsβso your team can triage faster.
LiveChator swap with your favorite app
2.Filters chats by criteria
Integrate Filter by Zapier and incident rules to continue only for qualifying external incident conversations.
Filter by Zapieror swap with your favorite app
3.Formats alert message
Integrate Formatter by Zapier and notification templates to build the Teams message and conversation link.
Formatter by Zapieror swap with your favorite app
4.Sends on-call chat message
Integrate Microsoft Teams and IT notification workflows to send the formatted on-call alert to the configured channel.
Microsoft Teamsor swap with your favorite app
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Accelerate incident response with automated alert routing, severity tagging, and owner assignment
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Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
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