1.Monitor incident channel messages
Integrate Slack and incident channels to capture message text and sender details to trigger downstream alerts.
Send incident channel alerts to on-call staff and phone
Automatically watch new incident channel messages across Slack and Twilio. Create and update SMS and phone alerts when incident messages arrive, critical flags are set, or threaded context appearsβso you can notify the on-call roster, reduce noise, and get responders moving without manual on-call paging.
How this automation escalates incidents to your on-call team
When new messages are posted to your incident channel, delays can slow response and widen impact. This automation monitors qualifying alerts and routes SMS and voice call notificationsβso your team can reach responders fast with the right context.
Slackor swap with your favorite app
2.Filter qualifying incident alerts
Integrate Filter by Zapier and routing rules to continue only for qualifying incident messages to limit alert noise.
Filter by Zapieror swap with your favorite app
3.Send SMS to on-call roster
Integrate Twilio and SMS delivery tools to map message context and send SMS alerts to notify on-call staff.
Twilioor swap with your favorite app
4.Place voice call to primary on-call
Integrate Twilio and telephony tools to place a voice call with a short alert and route escalation via call handling.
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Accelerate incident response with automated alert routing, severity tagging, and owner assignment
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Define the trigger
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Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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