1.Monitor new issue in Jira project
Integrate Jira Software Cloud to detect new issues in a configured project for triage routing.
Send high-priority issue SMS alerts to on-call staff
Automatically detect new issue creation in configured projects across Jira Software Cloud and Zapier. Get instant SMS alerts when high-severity priorities appear, critical tickets surface, or on-call relevance is confirmedβso you can notify staff, start triage, and share context without manual alerting.
How this automation escalates urgent triage alerts
When new high-priority issues appear in Jira projects, delays can stall incident triage. This automation filters qualifying records, normalizes SMS context, and sends Twilio alertsβso your team can start triage immediately.
Jira Software Cloudor swap with your favorite app
2.Filters for high-priority incidents
Integrate Filter by Zapier and routing rules to continue only for high-severity priorities for the on-call flow.
Filter by Zapieror swap with your favorite app
3.Formats SMS message context
Integrate Formatter by Zapier and message templates to normalize identifiers and compact summaries for SMS delivery.
Formatter by Zapieror swap with your favorite app
4.Sends SMS to on-call
Integrate Twilio and phone list management to send one concise high-priority incident alert to on-call staff.
Twilioor swap with your favorite app
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Accelerate incident response with automated alert routing, severity tagging, and owner assignment
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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