1.Triggers on new RMM alert
Integrate Syncro and incident alert systems to capture the new alert event payload and dedupe by alert ID to start triage.
Post RMM alerts to on-call team chat with context
Automatically monitor new RMM alert events across Syncro and Google Chat. Post messages when RMM alerts arrive, severity crosses threshold, or device criteria matchβso you can filter qualifying alerts, format alert context, and post direct links without manual triage.
How this automation speeds up incident triage
When new RMM alerts arrive, technicians lose time searching for context. This automation filters qualifying alerts and posts on-call chat messagesβso your team can triage incidents faster.
Syncroor swap with your favorite app
2.Filters qualifying alerts
Integrate Filter by Zapier and alert rules to continue only for qualifying alerts based on severity or device criteria to reduce noise.
Filter by Zapieror swap with your favorite app
3.Formats alert message content
Integrate Formatter by Zapier and messaging templates to build the asset summary and customer contact snippet and map fields to message content to prepare context.
Formatter by Zapieror swap with your favorite app
4.Creates on-call chat message
Integrate Google Chat and team messaging to create and post the alert message with a direct alert link to your configured on-call space for fast action.
Google Chator swap with your favorite app
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Accelerate incident response with automated alert routing, severity tagging, and owner assignment
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Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
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Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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