1.Detect new firewall alert email
Integrate Gmail and email filtering tools to trigger on firewall alert label matches and capture date, subject, and body.
Create triage tickets and notify SOC from firewall alerts
Automatically watch Gmail for firewall alert emails across IT alerting and incident tools. Create triage tickets and notify your SOC when qualifying alerts arrive, while logging the event in a sheet so you can track incidents and audit history without manual reporting.
How this automation accelerates triage ticketing
When firewall alert emails sit unread, incidents get delayed and SOC teams lose context. This automation monitors Gmail alerts, sends SOC updates, creates Jira triage issues, and logs audit rowsβso your team can triage faster.
Gmailor swap with your favorite app
2.Post alert in SOC channel
Integrate Slack and team communication tools to send the email body to your configured team channel with a ticket link placeholder.
Slackor swap with your favorite app
3.Create triage issue
Integrate Jira Software Cloud and incident workflow tools to create a triage issue and map email fields to issue details.
Jira Software Cloudor swap with your favorite app
4.Append audit row
Integrate Google Sheets and reporting systems to create a new row with email date, issue key, and channel permalink for audit.
Google Sheetsor swap with your favorite app
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Explore all incident triage automations
Accelerate incident response with automated alert routing, severity tagging, and owner assignment
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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