1.Detect new mention event
Integrate Slack and collaboration tools to capture mention text, thread timestamp, channel, and links to trigger workflow triage.
Create triage task from ticket mention and thread
Automatically capture monitored Slack mentions and thread context across Slack and incident response tools. Create and update Asana triage tasks and post Slack confirmations when monitored mentions appear, threaded mentions match keywords, or new mention events triggerβso you can prioritize incidents, route ownership, and reduce triage coordination without manual follow-up.
How this automation creates triage ready tasks
When a monitored mention and its thread require human triage, delays can stall incident response. This automation captures Slack thread signals, builds triage-ready task content, and creates tasks with priority and assigneeβso your team can respond faster.
Slackor swap with your favorite app
2.Find routing record
Integrate Zapier Tables and routing rules to look up configured service tokens to enable downstream analysis actions.
Zapier Tablesor swap with your favorite app
3.Assemble thread and analyze
Integrate Code by Zapier and thread analysis tools to assemble replies, extract file links, and generate title, priority, and assignee.
Code by Zapieror swap with your favorite app
4.Create triage task
Integrate Asana and task tracking tools to create a task with mapped title, description, priority, attachments, and assigned owner.
Asanaor swap with your favorite app
5.Post reply with task link
Integrate Slack and incident updates tools to post a confirmation message in the thread with the created task link.
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Explore all incident triage automations
Accelerate incident response with automated alert routing, severity tagging, and owner assignment
Set up in minutes
Zapier connects your tools, triggers actions from real-time data, and streamlines workflows so your team can focus on what matters most.
Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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