1.Monitors acknowledged incident updates
Integrate PagerDuty and incident alerting tools to capture the acknowledged incident and map it for triage-ready issue context.
Create triage issue from acknowledged incident for on-call
Automatically monitor new or updated acknowledged incidents across PagerDuty, Formatter by Zapier, Jira Software Cloud, and Gmail. Create and update when new acknowledged incident arrives, acknowledged incident updates, or incident details changeβso you can create triage issues, assign on-call owners, and notify teams without manual triage.
How this automation protects on-call response speed
When acknowledged incidents are updated but triage details stay scattered, response delays can snowball. This automation captures incident context and assigns owners, then creates a Jira issue and notifies the incident distribution listβso your team can act faster.
PagerDutyor swap with your favorite app
2.Cleans incident title and timestamps
Integrate Formatter by Zapier and data formatting tools to clean incident titles and normalize reported time fields.
Formatter by Zapieror swap with your favorite app
3.Looks up on-call user for incident
Integrate PagerDuty and on-call rotation tools to find the right on-call user for the incident window.
4.Creates triage issue in Jira
Integrate Jira Software Cloud and issue tracking tools to create a new issue with summary, description, assignee, and labels.
Jira Software Cloudor swap with your favorite app
5.Notifies incident distribution list by email
Integrate Gmail and email distribution tools to send the issue key and link to the configured incident distribution list.
Gmailor swap with your favorite app
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Accelerate incident response with automated alert routing, severity tagging, and owner assignment
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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