1.Detect on-call handle mentions
Integrate Slack and chat monitoring tools to map message text, sender, timestamp, and permalink to incident context.
Create on-call incident from team chat mention with context
Automatically monitor on-call handle mentions across Slack channels. Create and update PagerDuty incidents when on-call handle mentioned, new message posted, or mention permalink captured so you can protect response time, enrich incident context, and triage without manual incident setup.
How this automation routes on-call incidents with context
When on-call handle mentions appear in team chat, delays can cost responders context and time. This automation monitors Slack mentions, truncates excerpts and formats local time, then creates and routes a PagerDuty incidentβso your team can respond faster.
Slackor swap with your favorite app
2.Truncates message into excerpt
Integrate Formatter by Zapier and text processing tools to truncate message text into a 60-character incident summary excerpt.
Formatter by Zapieror swap with your favorite app
3.Formats timestamp into local time
Integrate Formatter by Zapier and date formatting tools to convert message timestamp into a local time string for context.
4.Creates incident in PagerDuty
Integrate PagerDuty and incident routing tools to add an incident, set the reference permalink, and route to your service.
PagerDutyor swap with your favorite app
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