1.Captures support channel message
Integrate Slack, message context tools, and audit-friendly logging to capture message text, timestamp, and sender to create an incident candidate.
Create on-call incident from support channel messages ASAP
Automatically capture new support channel messages across Slack and PagerDuty during your on-call window. Create and update high-priority incidents when qualifying messages arrive, thread replies appear, or system accounts postβso you can triage faster, alert responders, and prevent missed handoffs without manual triage.
How this automation creates on-call incident alerts
When new messages stream into a support channel, delayed incident creation can leave problems unmanaged. This automation captures Slack messages, formats and filters them, then creates a PagerDuty incidentβso your team can act immediately.
Slackor swap with your favorite app
2.Formats message to on-call time
Integrate Formatter by Zapier, timezone conversion tools, and reporting helpers to convert the message timestamp to your on-call timezone.
Formatter by Zapieror swap with your favorite app
3.Continues only for qualifying messages
Integrate Filter by Zapier, rules engines, and message routing logic to exclude system accounts, skip thread replies, and check on-call windows.
Filter by Zapieror swap with your favorite app
4.Truncates message into a summary
Integrate Formatter by Zapier and text processing tools to shorten message text into a concise incident summary.
5.Creates PagerDuty incident from message
Integrate PagerDuty, alerting systems, and incident management tools to add the trigger event with the summary as description and key.
PagerDutyor swap with your favorite app
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