1.Monitors monitoring-folder emails
Integrate Microsoft Outlook and email monitoring rules to continue only for qualifying alerts by filtering message subjects and bodies.
Create monitoring tickets from network alerts for ops
Automatically monitor monitoring-folder emails across Microsoft Outlook and Syncro. Create and update tickets when alert email arrives, alert subject matches rule, or severity keywords appearβso you can create incident tickets, route by severity, and keep triage moving without manual inbox review.
How this automation accelerates incident triage
When qualifying monitoring emails arrive, delays can stall triage and let incidents slip through. This automation filters alerts and creates and updates Syncro ticketsβso your team can route each incident to the right queue with the configured SLA.
Microsoft Outlookor swap with your favorite app
2.Filters qualifying monitoring alerts
Integrate Filter by Zapier and email metadata mapping to ignore routine updates and pass only prioritized alert messages forward.
Filter by Zapieror swap with your favorite app
3.Creates incident tickets
Integrate Syncro and helpdesk ticketing to create tickets with email body comments, attachments, status, and the configured SLA.
Syncroor swap with your favorite app
4.Updates ticket severity and routing
Integrate Syncro and routing tags to update problem type, severity, ticket status, and assign incidents to on-call queues.
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Accelerate incident response with automated alert routing, severity tagging, and owner assignment
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