1.Detects new maintenance order row
Integrate PostgreSQL and database queries to map the order number and installation identifier fields to start incident reference mapping.
Create incident instance from equipment maintenance order details
Automatically fetch qualifying maintenance order rows across PostgreSQL and enrich incident context using Microsoft Excel, MySQL, and Zeev. Create incident instances when maintenance orders arrive, custom query matches, or installation identifiers updateβso you can start IT triage, assign ownership, and attach materials without manual data gathering.
How this automation creates incident instances for faster IT triage
When a qualifying maintenance order row appears, manual triage starts with missing context and delays response. This automation runs database queries and lookups and creates a tracked incident instance in Zeevβso your team can begin IT triage immediately.
PostgreSQLor swap with your favorite app
2.Fetches equipment and materials details
Integrate PostgreSQL and reporting queries to retrieve equipment details and material line items, then format materials lists for the instance.
3.Looks up cost center and requester contacts
Integrate Microsoft Excel and worksheet lookups to retrieve cost-center and post-sale contact fields by installation location.
Microsoft Excelor swap with your favorite app
4.Resolves business unit ownership
Integrate MySQL and ownership mapping tools to resolve organizational ownership from the cost-center value.
MySQLor swap with your favorite app
5.Creates incident instance with materials
Integrate Zeev and attachments handling to create the incident instance with mapped fields and split materials when needed.
Zeevor swap with your favorite app
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