1.Monitor new inbox thread
Integrate Gmail to detect new inbox threads and start the incident triage workflow.
Create incident and page engineers from fraud emails
Automatically monitor new inbox threads across Gmail for fraud indicators. Create and update when fraud indicators match, label and ticket are created, and an incident summary is postedβso you can route triage, reduce duplicates, and page engineers without manual triage.
How this automation protects incident triage
When new inbox threads arrive with suspected fraud signals, delays can slow containment and increase duplicate work. This automation filters qualifying messages and labels threads, then creates Zendesk tickets, notifies intake in Slack, and posts monitoring incidentsβso your team can triage faster.
Gmailor swap with your favorite app
2.Continue only for fraud matches
Integrate Filter by Zapier to check processed status and fraud indicators before proceeding to triage actions.
Filter by Zapieror swap with your favorite app
3.Add processed label to thread
Integrate Gmail and labeling tools to add your processed label so the same thread does not get reprocessed.
4.Create security ticket
Integrate Zendesk and ticketing tools to create a ticket and add the first comment with message content and metadata.
Zendeskor swap with your favorite app
5.Alert security intake in Slack
Integrate Slack to send a private intake message and start a channel thread from the created ticket link.
Slackor swap with your favorite app
6.Format and post monitoring incident
Integrate Code by Zapier and Webhooks by Zapier to format a safe incident summary and raise an on-call incident.
Code by Zapieror swap with your favorite app
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Explore all incident triage automations
Accelerate incident response with automated alert routing, severity tagging, and owner assignment
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Step 1
Connect your tools
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Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
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Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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