1.Monitors channel mention
Integrate Slack and message parsing to capture team or bot mentions and map text and permalink to inputs.
Create incident alerts from channel mentions to on-call responders
Automatically detect new Slack messages that mention your team or bot across Slack. Get instant incident creation and confirmation replies when channel mentions happen or on-call matches fail or message context qualifiesβso you can alert responders, confirm in threads, and avoid manual triage.
How this automation escalates on-call incidents fast
When Slack mentions come in, delays can cause responders to miss the moment. This automation routes qualifying mentions, finds on-call coverage, formats the incident details, and creates the incident with a thread replyβso your team can respond faster.
Slackor swap with your favorite app
2.Filters qualifying mentions
Integrate Filter by Zapier and routing rules to continue only for non-bot messages and mentions that meet criteria.
Filter by Zapieror swap with your favorite app
3.Finds on-call responder
Integrate PagerDuty and schedules to match the on-call user and map the on-call identifier to a responder field.
PagerDutyor swap with your favorite app
4.Truncates incident details
Integrate Formatter by Zapier and text formatting to truncate long message text and map it to the incident description.
Formatter by Zapieror swap with your favorite app
5.Creates incident trigger
Integrate PagerDuty and alert payload mapping to add the trigger event with the incident key and client URL.
6.Posts thread confirmation
Integrate Slack and thread messaging to reply in-thread with the found on-call handle for the mention.
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