1.Catches incoming webhook payload
Integrate Webhooks by Zapier and workflow mapping tools to transform the payload into incident variables for routing and alerts.
Create after-hours incident and notify on-call support team
Automatically catch after-hours support webhooks across Webhooks by Zapier and Incident triage tools. Automatically create after-hours incidents and notify the on-call team, then escalate when the ticket stays new and unassignedβso you can prevent delays, avoid missed alerts, and reduce manual triage.
How this automation escalates unassigned incidents
When after-hours support webhooks arrive without coverage, response slips and tickets can remain unassigned. This automation catches webhooks, delays alerts to the next 8am window, and posts Slack and escalates via ticket checksβso your team can respond at shift start.
Webhooks by Zapieror swap with your favorite app
2.Calculates after-hours timing
Integrate Formatter by Zapier and date parsing tools to convert the webhook timestamp to local time and detect after-hours.
Formatter by Zapieror swap with your favorite app
3.Checks weekday after-hours
Integrate Code by Zapier and scripting tools to evaluate whether the event falls between 00:00 and 08:00 on a configured weekday.
Code by Zapieror swap with your favorite app
4.Delays until business morning
Integrate Delay by Zapier and scheduling tools to hold after-hours alerts until the next 8am local time.
Delay by Zapieror swap with your favorite app
5.Finds routing record
Integrate Zapier Tables and data lookup tools to find a routing record by department group key and retrieve the target channel.
Zapier Tablesor swap with your favorite app
6.Sends on-call channel message
Integrate Slack and message templating tools to post the incident summary, requester fields, and the message link.
Slackor swap with your favorite app
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Accelerate incident response with automated alert routing, severity tagging, and owner assignment
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