1.Detect new ticket creation
Integrate ConnectWise Manage and ticket workflows to pass ticket reference, summary, severity, and timestamp for advisory alerts.
Send urgent security advisory alerts to team channel
Automatically capture new security advisory tickets across ConnectWise Manage. Get instant posts in Microsoft Teams when new tickets created, advisory keywords found, or severity marked criticalβso you can filter, format, and notify without manual triage.
How this automation protects urgent incident alerts
When new security advisory tickets are created, delays can leave teams reacting late to high-risk information. This automation captures tickets, filters advisories by keywords, handles office hours, and posts urgent Microsoft Teams alertsβso your team can respond fast.
ConnectWise Manageor swap with your favorite app
2.Filters by advisory keywords
Integrate Filter by Zapier and advisory rules to continue only when ticket summary or category matches configured keywords.
Filter by Zapieror swap with your favorite app
3.Formats timestamp to local time
Integrate Formatter by Zapier and time formatting tools to convert the ticket timestamp into readable local office time.
Formatter by Zapieror swap with your favorite app
4.Checks office hours window
Integrate Filter by Zapier and office-hours logic to verify whether the formatted timestamp is within office hours.
5.Delays until office hours
Integrate Delay by Zapier and scheduling rules to hold alerts until the next office hours when needed.
Delay by Zapieror swap with your favorite app
6.Posts urgent channel message
Integrate Microsoft Teams and incident communication tools to send a clear advisory message with ticket reference and time.
Microsoft Teamsor swap with your favorite app
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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