1.Captures new uptime ticket details
Integrate Freshdesk and ticket workflow tools to map the ticket subject and description to alert message fields.
Send uptime alerts to ops phone and chat
Automatically monitor uptime-monitoring tickets across Freshdesk and chat and SMS tools. Automatically send SMS and post alerts when new ticket created, subject matches uptime monitoring, or uptime details appearβso you can triage incidents, notify on-call fast, and deduplicate alerts without manual triage.
How this automation escalates incident alerts faster
When uptime-monitoring tickets pile up in Freshdesk, incidents can stall while humans filter, deduplicate, and notify on-call. This automation captures uptime ticket content and routes alerts to Twilio and Google Chatβso your team can triage faster.
Freshdeskor swap with your favorite app
2.Filters for relevant uptime-monitoring tickets
Integrate Filter by Zapier and rules engines to continue only for tickets that match configured uptime subject criteria.
Filter by Zapieror swap with your favorite app
3.Sends SMS alerts to on-call
Integrate Twilio and messaging workflows to send the mapped alert title and body to configured on-call numbers.
Twilioor swap with your favorite app
4.Posts alerts to team chat space
Integrate Google Chat and team collaboration to post the mapped alert header and content to a configured space.
Google Chator swap with your favorite app
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