1.Detect matching keyword mention
Integrate Slack to listen for new mention matching the configured keyword and capture message text and thread timestamp.
Send urgent partnership help requests to on-call owner
Automatically monitor Slack chat mentions for urgent partnership help requests across Slack and Zapier apps. Get instant alerts when matching keyword appears, urgency is flagged, or new mention arrivesβso you can post alerts, share requester details, and notify the on-call owner without manual chat triage.
How this automation escalates urgent partnerships to on-call owners
When a critical partnership help request shows up in chat, delays can cost resolution time. This automation listens for Slack keyword mentions, extracts and filters urgent details, and posts a prioritized alert to the configured channel and on-call ownerβso your team can respond fast.
Slackor swap with your favorite app
2.Split message into line items
Integrate Formatter by Zapier to split incoming message into line items to enable downstream parsing of request fields.
Formatter by Zapieror swap with your favorite app
3.Extract requester and urgency fields
Integrate Code by Zapier to run a script that derives requester, summary, description, and urgency from split lines.
Code by Zapieror swap with your favorite app
4.Continue only for urgent cases
Integrate Filter by Zapier to check extracted urgency and continue only for urgent partnership requests.
Filter by Zapieror swap with your favorite app
5.Send channel alert to on-call
Integrate Slack to post a prioritized alert, mention the on-call owner, and reply in-thread to the original message.
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