1.Runs daily roster refresh
Integrate Schedule by Zapier and scheduling tools to start the on shift roster refresh at 10:00 AM.
Update daily on-shift responder group members for incidents
Automatically refresh on shift responder group members across PagerDuty and Slack every day at 10:00 AM using Schedule by Zapier. Update the configured user group membership when primary on-call responders change, covering responders shift, or Slack identities updateβso you can fetch responder contacts, map Slack user IDs, and update memberships without manual roster updates.
How this automation refreshes your on shift user group
When the daily roster refresh runs, on shift responders can drift and teams may reference the wrong people. This automation finds on-call users in PagerDuty, resolves their Slack identities, and updates the configured Slack user group membershipβso your rotation stays current.
Schedule by Zapieror swap with your favorite app
2.Finds primary user on call
Integrate PagerDuty and incident scheduling tools to find the primary on-call responder and return contact fields.
PagerDutyor swap with your favorite app
3.Finds covering user on call
Integrate PagerDuty and incident scheduling tools to find the covering on-call responder and return contact fields.
4.Finds Slack users by email
Integrate Slack and directory lookup tools to map responder emails to Slack user IDs for the group list.
Slackor swap with your favorite app
5.Posts updated user group members
Integrate Webhooks by Zapier and Slack usergroup endpoints to post the combined membership list and overwrite the group.
Webhooks by Zapieror swap with your favorite app
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Stabilize on-call coverage with automated shift updates, escalation alerts, and handoff notifications
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