1.Catches new ticket events
Integrate Intercom and support ticket workflows to catch new ticket events and route only tracker tickets.
Create tracked incident work items from tracker tickets
Automatically monitor new Intercom tickets across Intercom and Azure DevOps. Create and update incident work items and link them back when new tickets arrive, tracker tickets get tagged, or ticket type matches tracker categoryβso you can create work items, enrich incident descriptions, and update support threads without manual triage.
How this automation protects incident triage with linked work items
When new Intercom tickets arrive, delays can stall development and degrade support context. This automation filters tracker tickets and formats details, creates Azure DevOps incident work items, and updates Intercom with a work item linkβso your team can respond faster.
Intercomor swap with your favorite app
2.Filters for tracker ticket type
Integrate Filter by Zapier and ticket classification rules to continue only when ticket type matches your tracker category.
Filter by Zapieror swap with your favorite app
3.Transforms ticket content to HTML
Integrate Formatter by Zapier and text mapping tools to format the ticket subject and convert the description to HTML.
Formatter by Zapieror swap with your favorite app
4.Creates incident work item
Integrate Azure DevOps and work item fields to create an Incident work item with mapped title, description, and references.
Azure DevOpsor swap with your favorite app
5.Updates Intercom with work item link
Integrate Code by Zapier and HTTP actions to send the work item ID and permalink back to Intercom.
Code by Zapieror swap with your favorite app
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