1.Detect issue updates in Jira
Integrate Jira Software Cloud and issue tracking tools to detect issue updated events and trigger the external task workflow.
Update external bug task when issue moves to done
Automatically monitor issue updated events across Jira Software Cloud and BugHerd. Create and update approved external bug tasks when issue moves to done, external id field populates, or done status updates—so you can extract identifiers, find the matching task, and update task status without manual reconciliation.
How this automation approves your external bug tasks
When issue updated events indicate a fix is complete, delays can force manual reconciliation between internal work and external tasks. This automation filters done-state issues, parses external identifiers, searches BugHerd tasks, and updates the approved task status—so your team can close client-facing fixes without chasing IDs.
Jira Software Cloudor swap with your favorite app
2.Continue only for completed issues
Integrate Filter by Zapier and status rules to continue only when issues move to your Done status and external id exists.
Filter by Zapieror swap with your favorite app
3.Extract project identifier from external id
Integrate Formatter by Zapier and text parsing tools to split the external id field and extract the project identifier.
Formatter by Zapieror swap with your favorite app
4.Find matching external bug task
Integrate BugHerd and task lookup tools to search by project identifier and external id and return the first match.
BugHerdor swap with your favorite app
5.Stop if task is approved or archived
Integrate Filter by Zapier and workflow logic tools to stop when the found task status is approved or archived.
6.Update task to approved state
Integrate BugHerd and update tools to map severity and description, set approved state, and update the task by project id and task id.
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Speed up bug resolution with automated intake routing, issue updates, and priority alerts
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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