1.Captures new product defect fields
Integrate Salesforce and CRM record fields to prepare defect data for mapping into the engineering bug workflow.
Create developer work items from product defect requests
Automatically monitor new product defect records in Salesforce across CRM and engineering work management. Create and update bug work items when defect records qualify, context fields change, or development teams map—so you can assign bugs, link traceability, and update statuses without manual triage.
How this automation creates developer work items
When new product defect records arrive, delays can slow engineering triage and break traceability. This automation creates bug work items in Azure DevOps and updates the original Salesforce record with IDs and a DevOps link—so your team can act on issues fast.
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2.Filters to qualifying defect requests
Integrate Zapier and rules engines to continue only for configured product defect request record types.
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3.Creates a bug work item
Integrate Azure DevOps and mapping fields to create work items with Bug type and mapped team areas.
Azure DevOpsor swap with your favorite app
4.Updates the defect record with DevOps link
Integrate Salesforce and CRM updates to write back the work item ID, status token, and permalink.
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