1.Captures new incoming message
Integrate Quo and message parsing tools to capture incoming message body and sender and to map them into outbound fields.
Send automated SMS reply to incoming customer messages
Automatically capture new incoming messages across Quo and your messaging and booking tools. Automatically send localized SMS replies when new customer texts arrive, booking context is found, or an active reservation is missingβso you can reply fast, include the right details, and avoid manual follow-up.
How this automation sends consistent SMS replies
When new incoming messages arrive, delays can frustrate guests and break response consistency. This automation captures the inbound text, normalizes phone numbers, finds booking context, retrieves templates, and sends an SMS replyβso your team can reply at the peak of intent.
Quoor swap with your favorite app
2.Formats sender phone number
Integrate Formatter by Zapier and phone formatters to normalize sender numbers into E.164 so lookups and delivery work reliably.
Formatter by Zapieror swap with your favorite app
3.Finds booking in bookings table
Integrate Zapier Tables and booking data lookups to find an active reservation by formatted phone and return booking context.
Zapier Tablesor swap with your favorite app
4.Retrieves bilingual message templates
Integrate Storage by Zapier and template storage to get bilingual SMS templates and fill placeholders with booking context.
Storage by Zapieror swap with your favorite app
5.Sends SMS via sub zap
Integrate Zapier and SMS sending to call the sub zap with the chosen template and destination number, including booking reference.
Email by Zapieror swap with your favorite app
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Accelerate customer replies with automated message routing, AI drafting, and escalation alerts
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Step 1
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Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
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Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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