1.Receives incoming webhook payload
Integrate Webhooks by Zapier and webhook payload mapping tools to capture the incoming email and completion indicator for scoring inputs.
Update guest and user scores from incoming webhook
Automatically monitor incoming webhook payloads across Webhooks by Zapier, Airtable, and Formatter by Zapier. Create and update guest and user scores when completion indicator arrives, guest completion submitters send signals, or user completion submitters confirm progressβso you can update totals, refresh flags, and avoid manual scorekeeping.
How this automation updates customer health scores
When incoming webhook payload arrives, score totals and completion flags can fall out of sync. This automation looks up guest and user records and updates score totals with bonus pointsβso your team can keep health scoring accurate without manual scorekeeping.
Webhooks by Zapieror swap with your favorite app
2.Finds guest record by email
Integrate Airtable and contact lookup tools to search the Guest table by email and return the guest record id for mapping.
Airtableor swap with your favorite app
3.Finds user record by email
Integrate Airtable and contact lookup tools to search the User table by email and return the user record id when present.
4.Adds bonus to existing score
Integrate Formatter by Zapier and calculation tools to add the configured bonus to the existing score total from the Score table.
Formatter by Zapieror swap with your favorite app
5.Updates score and completion flags
Integrate Airtable and data validation rules to update the Score record and guest and user completion flags based on max limits.
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