1.Monitors new NPS response
Integrate Vitally to catch new NPS responses and trigger at-risk processing.
Create low NPS risk records for customer success team
Automatically monitor new NPS responses across Vitally and Filter by Zapier. Create low NPS risk records when at-risk scores arrive, feedback indicates churn risk, or threshold checks passβso you can prioritize follow-up, capture feedback, and assign risk owners without manual reporting.
How this automation creates low NPS risk records
When a new low NPS response arrives, delays can cause customers to slip through the cracks. This automation filters at-risk responses, finds the matching user, and creates a standardized risk recordβso your team can respond faster.
Vitallyor swap with your favorite app
2.Filters qualifying low scores
Integrate Filter by Zapier to continue only for qualifying low NPS scores.
Filter by Zapieror swap with your favorite app
3.Finds user and maps context
Integrate Vitally to find the user and map identifiers to customer context.
4.Creates low NPS risk record
Integrate Vitally to create a custom risk object and populate score, feedback, and ticket reason.
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