1.Monitor new entry webhook submission
Integrate Typeform and webhook inputs to receive the submission and map submission ID, score, clinic, comment, and staff indicator.
Update public feedback status and notify clinic channel
Automatically monitor Typeform new entry submissions across Typeform and Google Sheets. Create and update when matching responses include a score or commentβso you can set public flags, post score previews, and notify clinic reviewers without manual status tracking.
How this automation speeds clinic review of public feedback
When Typeform new entry submissions arrive with qualifying scores or comments, feedback status can lag and clinic review slows down. This automation maps submissions to sheet rows and posts the comment and score preview to the right Slack channelβso your team can publish feedback faster.
Typeformor swap with your favorite app
2.Looks up row by submission ID
Integrate Google Sheets and tracking sheets to find the matching row by submission ID and return the row context.
Google Sheetsor swap with your favorite app
3.Updates row public flag to Yes
Integrate Google Sheets and spreadsheet workflows to set the configured public flag to Yes for the matched row ID.
4.Transforms score and clinic mappings
Integrate Formatter by Zapier and data lookup tables to map score to a score image URL and clinic name to a channel ID.
Formatter by Zapieror swap with your favorite app
5.Sends message to clinic channel
Integrate Slack and messaging channels to post the comment and score image to the mapped clinic channel with context.
Slackor swap with your favorite app
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Improve customer feedback management with automated feedback collection, sentiment routing, and trend tracking
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Step 1
Connect your tools
Bring your apps together so information can move automatically between the tools your team already uses.
Step 2
Define the trigger
Choose the events that should start your workflow, like a new submission, updated record, completed task, or customer action.
Step 3
Automate and measure
Let your workflow handle follow-ups, updates, notifications, and reporting so your team can track progress and act faster.
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