1.Monitors ticket property changes
Integrate HubSpot and CRM ticketing tools to detect ticket property changes and to centralize recipient email mapping data.
Send service feedback requests when ticket status moves
Automatically watch ticket property change events across HubSpot. Create service feedback requests when pipeline stage changes, ticket status shifts, or tickets enter the request stageβso you can route feedback to the right contact, tag requests by owner, and avoid manual follow-up paperwork.
How this automation creates service feedback requests
When a ticket moves into the configured pipeline stage, delays can reduce response quality and slow improvements. This automation monitors ticket stage changes and creates Feefo feedback requests and tags them for owner follow-upβso your team can collect input faster.
HubSpotor swap with your favorite app
2.Filters qualifying pipeline stage
Integrate Filter by Zapier to continue only for tickets matching the configured pipeline stage and avoid sending wrong requests.
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3.Maps owner ID to advisor name
Integrate Formatter by Zapier and lookup tables to map ticket owner IDs to advisor names for correct tagging.
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4.Skips unassigned owners
Integrate Filter by Zapier to continue only when the owner lookup returns a value and prevent duplicates.
5.Creates feedback request
Integrate Feefo to create a feedback request from ticket references and recipient emails and to add owner and service tags.
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