1.Finds matching user for conversation
Integrate Intercom and customer data tools to find the matching user and to return primary email and name for personalization.
Send post-support feedback request emails to recent customers
Automatically detect post-support tag added in Intercom and look up customers across Intercom and Gmail. Get feedback request emails with review invite BCC when brand tags apply, customer records are found, or support conversations completeβso you can request reviews, personalize messages, and track sends without manual outreach.
How this automation sends review invites
When post-support tags are added but follow-up is delayed, feedback opportunities slip and response rates drop. This automation finds the right customer, routes by brand tag, and sends feedback request emails with a review invite BCCβso your team captures reviews without chasing.
Intercomor swap with your favorite app
2.Routes by brand tag for sender settings
Integrate Filter by Zapier and tag-based routing rules to continue only for the configured brand tag or to route by tag value.
Filter by Zapieror swap with your favorite app
3.Sends feedback request email with BCC
Integrate Gmail and email personalization templates to send the feedback request email with a review invite BCC for tracking.
Gmailor swap with your favorite app
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